Intensive Training for Soft Skill
Development for
Call Center & Medical Transcript
Executives
The Course will help you:
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Present yourself well on the telephone
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Deal with difficult callers and negotiate with them
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Avoid misunderstandings on the telephone
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Extend your
vocabulary and deal with difficult grammatical areas
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Understand informal and idiomatic English
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Develop interpersonal skills such as active listening and understanding
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Focus on
functional language (as appropriate).
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The course is mainly task-based and participants will be involved in activities such as conducting telephone conversations, presenting information and taking part in discussions.
Topics include:
· | Problems with pronunciation,
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· | Exposure to UK and US accents,
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· | US versus UK vocabulary and grammar,
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· | And variations of spoken English (through focused listening).
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